E-Commerce-Shopsare rapidly growing with Amazon becoming a massive player in this space. So it's to be expected that every now and then a customer isn't happy with their purchase and wants to return it. But returning items purchased online can be a hassle. Although Amazon has some physical stores like Amazon Go and Amazon Style, they are rare and do not accept all purchases made through amazon.com.
If you've ever had to return an Amazon package, you know the process can be confusing. Fortunately, returning an Amazon package via UPS is easier than using the Post Office. In this article, we'll show you how to return your package with UPS, but that's not all. We also give you some tips on how to use Amazon Hub Lockers, Kohl's Stores and Whole Food Market to return your purchase.
Table of Contents
Returning Amazon packages via UPS
Returning an Amazon package via UPS is one of the easiest return options you can choose. There isn't much work for you as UPS makes the whole process easy. The return service is totally free for some garments, damaged products and items sent by mistake. UPS also packs and labels the products for you.
There are two ways to use UPS for returnsYour Amazon order. You can either take it to one of the stores or have a UPS driver come to your home and collect the package. Keep in mind that most Amazon returns are free via UPS, but if you choose the pickup method, you will have to pay a fee.
Explanation of UPS return methods
If you decide to return an item to Amazon, there are several steps you need to take. According to Amazon's return policy, you have 30 days from the date of purchase to return it. Your online returns center will guide you through the returns process.
1. Go to Amazon website or Amazon app.
2. Sign in to your Amazon account.
3. From the Amazon home screen, go to yourassignments.
4. Find and select the order you want to returnReturn or replace item. You will find this option right next to the selected order.
5. Amazon will ask you for a reason for returning the item. Select the appropriate one from the list that opens. Also select the refund method on this page.
6. Find the Return Method section and choose between theUPS deliveryorUPS pickupoptions.
7. PressSubmitto complete the return.
Once you have submitted the return, you will be able to see itPrinting and labeling instructions. This step is optional and you should only click this button if you want to print the shipping label yourself. You will be taken to a new page from which you can print the label directly. If you are unable to print the shipping label yourself, UPS will do this for you at no cost.
UPS delivery method
If you want to take your package to the nearest UPS store, all you have to do is take the item there. You don't need to wrap it or print the label. UPS can do that for you. However, if you want to save some time, you can pack it in the box you received it in, print out the label and attach it to the box.
Before you go to the UPS store to return the package, check your email. UPS will send you a returns code to show to the clerk when you arrive at the store.
If you choose the pickup method, Amazon's website should let you know when you can expect the UPS driver to come to your home and collect the return package. You must pack the item yourself, but you do not need to print and attach the return label. UPS can do this for you.
Not all Amazon items are eligible for return with UPS pickup.
Amazon QR code explained
AmazonasQR-Codeis a new feature that can be very useful if you live near a UPS store.
If the item you are returning is eligible for a no-box, no-label return, you must select the drop-off return method during your return process on the Amazon website. Amazon will email you a QR code to show the UPS employee in store. You scan the QR code and confirm the return of the item. That's it. You do not have to take care of the packaging or labeling of the item yourself. However, the QR code does not work if you select the pickup/return option.
UPS isn't the only service to use an Amazon QR code to confirm a package's return. You can use it for all in-store returns at physical Amazon stores and hubs, Kohl's stores, and some whole food markets. If you're interested in other services that accept Amazon returns, read on.
Other drop off points for Amazon return packages
When you choose your shipping method, you'll see other options besides UPS. They are all great alternatives if you don't have a UPS store near you.
Return the package to Kohl's
When you start the Amazon return process, you can choose Kohl delivery instead of UPS. You will receive a QR code that you must present to Kohl. After scanning it, they will pack, label and ship your Amazon product. Their service is also free. You might even be lucky and get the coupon from Kohl after you've made your Amazon returns there.
Go to Amazon's own physical stores or a hub locker
If you live near a physical Amazon store or their locker, you can use their services to return your package. Stores like Amazon Go, Amazon Fresh, and Amazon Style must do the sameScan the QR codeto return an item. Not all items can be returned using the Amazon Store Dropoff option. If your package is not eligible, you will be offered other return methods to choose from.
Amazon Hub lockers are another great way to return your package. If you choose this option, Amazon will email you a return code that you enter on the locker's touchscreen display. Simply follow the on-screen instructions to drop off your package in the locker. Note that your returns must be properly wrapped and boxed in order to use Amazon's physical stores and Hub Locker.
You should also be aware that Amazon is closing some of its physical stores across the country, and finding one near you can be difficult.
Whole Foods Market accepts Amazon returns
When starting the Amazon returns process, you can select Whole Foods Market as the drop-off location. But note that only some of them accept free return without box. Others require you to pack and label the package yourself. You can also select the preferred store, but if the stores near you are not listed, it means those store locations are not eligible for returns.
Again, Amazon will email you the QR code to show the staff at Whole Food Market to return your package. Returns are made at the store access point, either at a returns kiosk or at a customer service desk.
Try the DoorDash service
DoorDashis now offering a new feature: package returns. That means you can ask a Dasher to come to your home and collect the Amazon package for return. At the moment they offer to take your package to the nearest UPS, FedEx, USPS or physical store. But they don't take your package to the lockers. Your service is not free and your return must be properly packed, sealed and labeled.
Continue shopping worry-free on Amazon
UPS is a great option for returns, especially if you need to return a large or heavy item. You can schedule a pickup online or by calling UPS. If you have an Amazon Prime membership, you may be eligible for free return shipping. Be sure to store your UPStracking numberso you can track the status of your return. Did you use UPS to return an Amazon package? Let us know how it went in the comments below!